Orders
SHIPPING
ALL ORDERS ARE CURRENTLY PACKAGED AND SHIPPED FROM BANGKOK, THAILAND. DEPENDING ON THE STOCK, PLEASE ALLOW 1-3 BUSINESS WEEKS FOR AN ORDER TO BE MADE, PACKAGED AND SHIPPED.
DOMESTIC SHIPPING :
- DOMESTIC STANDARD SHIPPING (2-4 DAYS) FREE
INTERNATIONAL SHIPPING :
- INTL. EXPRESS SHIPPING (5-7 DAYS) $35
- *INTL. STANDARD SHIPPING (7-14 DAYS) $15
* FOR INTERNATIONAL STANDARD SHIPPING, PLEASE ALLOW 4-5 WEEKS FOR FINAL DELIVERY. PLEASE CHECK WITH CUSTOM DUTIES FOR IMPORTED TAXES.
** PLEASE CHECK YOUR ADDRESS CAREFULLY BEFORE PLACING AN ORDER.
NO SHIPPING CHANGES CAN BE MADE AFTER THE ORDER HAS BEEN PLACED.
CUSTOM DUTIES AND IMPORTED TAXES
CUSTOMERS ARE RESPONSIBLE FOR ALL CUSTOM DUTIES AND IMPORTED TAXES ACCORDING TO THE RESPECTIVE COUNTRIES OF DESTINATIONS. IT’S NOT OUR RESPONSIBILITY TO COVER FOR ANY FAILURE TO PAY FOR CUSTOM DUTIES AND IMPORTED TAXES OR TO SUCCESSFULLY COLLECT YOUR ORDER FROM THE DELIVERY SERVICES IN CASE OF THE LOST AND/OR STOLEN PACKAGE(S).
RETURNS AND EXCHANGES
RETURNS AND EXCHANGES ARE ALLOWED IN THE CASES OF SIZING ERRORS (CURRENTLY FOR DOMESTIC ORDERS ONLY) OR RECEIVING WRONG ORDER(S) FROM ORDERS PLACED ON OUR OFFICIAL STORE WITH THE EXCEPTION OF :
- ALL PRODUCTS MUST BE PRESENT INCLUDING THE ITEM, LABEL TAG, DUST BAG AND PACKAGING BOX.
- ALL PRODUCTS MENTIONED ABOVE MUST BE IN NEW CONDITIONS WITH NO SIGNS OF TEAR AND/OR WEAR.
- PLEASE NOTIFY US WITHIN 7 DAYS AFTER RECEIVING THE ORDERS.
PLEASE CONTACT US BY OUR CUSTOMER SERVICE EMAIL, GINSILSTUDIO@GMAIL.COM , OR DM US ON OUR INSTAGRAM @GINSILSTUDIO, WE WILL ASSIST YOU THROUGH THE PROCESS.
CANCELLATION
CANCELLATION MUST BE DONE WITHIN 2 HOURS AFTER SUCCESSFULLY PLACING AN ORDER. NO CANCELLATION IS ALLOWED AFTER THE ORDER HAS BEEN PLACED AFTER 2 HOURS. A FULL REFUND WILL BE TRANSFERRED BACK TO YOUR SELECTED PAYMENT CHANNEL. DEPENDING ON YOUR PAYMENT METHOD, PLEASE WAIT A FEW HOURS TO DAYS FOR THE REFUND TO REACH YOUR PAYMENT ACCOUNT. FOR FURTHER INQUIRY, PLEASE CONTACT US BY OUR CUSTOMER SERVICE EMAIL, GINSILSTUDIO@GMAIL.COM.